Cancellation & Refund

Last updated: December 24, 2025

This policy explains cancellations, rescheduling, and refunds.

Payment required before service

Full payment must be completed before any session or service is delivered (unless we agree otherwise in writing).

48-hour cancellation and refund rule

• You may cancel or reschedule up to 48 hours before your scheduled start time.
• If you cancel at least 48 hours before the session, you may choose:
  • a full refund, or
  • a credit/reschedule for a later date (subject to availability).
• If you cancel within 48 hours of the session start time, no refund is provided.
   

No-shows and late arrival

• No-show (missed appointment): treated as delivered/forfeited; no refund.
• Late arrival: the session may still end at the originally scheduled time to avoid delaying other bookings; no refund for unused time.
   

Packages / multi-session programs

For packages or programs, the 48-hour rule applies to each scheduled session. Any additional package-specific terms (if offered) will be stated at the time of purchase.

How refunds are issued

Approved refunds are issued to the original payment method where possible. Timing depends on your bank/payment provider. Any non-refundable processing fees charged by third-party payment providers may be deducted if the provider does not return them.

Contact

To cancel, reschedule, or request a refund, contact: care@restore-wellbeing.com